Service centre software that tracks the job, not just the bill
Every item left at your counter gets a job card with its condition, a photograph, an estimate and an owner. When the customer rings to ask where it is, somebody can answer without walking to the back.
The service module runs in audiology centres, electronics businesses and repair counters across India.
You are holding somebody else’s property.
A repair counter has a problem no retail counter has: the valuable thing in the building belongs to the customer, and it has to come back out again in a known condition.
- An item is left at the counter and has to be found again weeks later, among everything else left that week.
- The customer rings to ask where it is, and nobody can answer without walking to the back and looking.
- An estimate is given, approved over the phone, and then remembered differently by both sides.
- Spares used on a job come out of the same stock the counter sells from, and the two never reconcile.
- A job comes back under warranty and the original job has to be found before anything can be decided.
What Stock2Track does for a service centre
Everything left at the counter, on record
Every item taken in gets a job card: what it is, who brought it, what is wrong with it, and what was promised. Nothing depends on a register or a memory.
The condition recorded before work starts
Condition notes and a photograph are captured at intake, so a scratch that was already there is not an argument three weeks later.
Given, approved, and on the record
The estimate is recorded on the job card and so is the approval, so what was agreed is visible to everybody rather than recalled differently by each side.
Where the job is, without walking to the back
Every status change is logged with who made it and when, and each job has somebody it is assigned to, so the counter can answer the phone properly.
Parts used on a job, off the same stock
Parts consumed on a job come off the same stock the counter sells from, and the job can be linked to the invoice that finally bills it.
The job that comes back
Warranty is recorded against the item and the job, and recurring service intervals raise the customers who are due, so repeat work is scheduled rather than waited for.
What a job card carries
The job card is the whole product for this trade. Everything else hangs off it.
- What came in, from whom, and what is wrong with it.
- Condition notes and a photograph, taken at intake.
- The estimate, and the moment it was approved.
- Status, owner and promised date, updated as the job moves.
Three things every counter asks us for.
Park a bill, serve the next customer
Someone goes back for two more things. Park their bill, bill the person behind them, then pick the first one up again. Nobody queues behind a half-finished sale.
Role-based access, feature by feature
Decide what each person and each department can open. A cashier bills without being able to edit a price, change stock or see the margin on a sale.
Built for the evening rush
Keyboard shortcuts, barcode entry and a counter screen that does not make anyone hunt through menus when there are six people waiting.
The same job-card flow, running in 15 hearing-care centres
Built for how India actually does business.
Power cuts, patchy internet, GST filings and the printer you already own. Stock2Track was designed around them, not adapted later.
- E-invoices and e-way bills generated straight from the bill, with GST reports your accountant can file from.
- Keeps billing when the internet drops. The offline edition runs entirely on your own computer.
- Works with the hardware you own: barcode scanners, thermal and label printers, weighing scales and pole displays.
- Available in 5 languages: English, Telugu, Hindi, Tamil and Kannada.
- Windows at the counter, Android and iOS for the owner.
- Over 100 permissions, so a cashier can bill but cannot edit prices or see profit.
Two plans. The price is on the page.
Offline
Standalone power for one physical shop.Prices exclude GST. Need something this page does not cover? Our own engineers build it for you — see custom development.
Questions service centre owners ask us
How do we know where a job is?
Every job card carries a status, an owner and a promised date, and every status change is logged with who made it and when. The counter can answer the phone without walking to the back.
Can we photograph an item when it comes in?
Yes. Condition notes and a photograph are captured at intake, which is what settles an argument about a mark that was already there.
How are estimates and approvals handled?
The estimate is recorded on the job card, and so is the approval, so what was agreed is on the record for both sides.
Do spares come off our shop stock?
Yes. Parts used on a job come off the same stock the counter sells from, and the job can be linked to the invoice that bills it.
Can we track warranty and annual maintenance?
Yes. Warranty is held against the item and the job, and recurring service intervals bring up the customers who are due.
What does it cost?
Rs 25,000 one-time for the Offline plan, or Rs 25,000 per year for Cloud, both excluding GST.
See it tracking your own jobs.
Tell us what comes across your counter and how you quote for it, and we will show you the same job running through Stock2Track. 20 minutes, free, no slides.
